This tool has some additional features, like scheduling and support for exporting to a SSH File Transfer Protocol (SFTP) server. Determine to what extent of inactivity justifies deleting a contact, and then set your filter criteria accordingly.Īlternatively, you can use the export tool to export contacts using a contact list or segment. For example, you can use Not Opened Any Emails, Globally Unsubscribed, and Not Visited Any Landing Pages filters. Tip: Consider how you can use filters to track and measure user inactivity. You then export that segment and use it to delete the contacts from your database. You can build the segment to target those contacts you want to delete (based on implicit or explicit contact information). Identifying contacts to deleteĪ good way to identify the contacts you want to delete is by using a segment. You can delete a single contact record or delete a batch of contacts.
Find out more about what is retained and restored. Any custom objects populated by autosynchs will also be recreated.
Otherwise, the contact will be recreated in Oracle Eloqua when there is an autosynch. Note: If the contact you're deleting also exists in your CRM, you must ensure your CRM is up to date. If the contact re-engages your organization, Oracle Eloqua will then restore that information to the new contact record. However, contacts you have deleted will be skipped when you send an email. See Data retention for more information.Īfter you delete a contact record from the database, some information is retained from the contact record indefinitely. For deleted contacts who have not been excluded from reporting, their form data is stored for 760 days. Note: Form submission data is only deleted after you perform two actions: exclude form submission data from reports, then delete the contact. Contacts with a low lead score who are not prospects.Contacts that have unsubscribed from receiving any email from you.Some candidates for deletion might include: